Mercy Flight Inc. is seeking internal and external applicants for the position of Dispatcher.
Interested candidates should complete the online application at: https://www.mercyflight.org/join-our-team/
• Full-Time Dispatcher (Overnight Rotation)
• Full-Time Dispatcher (Day Rotation)
The position overview and prerequisites are listed below. Should you have any questions please feel free to contact Rob Woodford at 716-626-5808 x-1304.
Position Overview: The Dispatcher is responsible for the intake, processing and dissemination of information. This includes the ability to question callers about their needs; determine the appropriate response needed for the situation; monitor status to determine what resources are available; and dispatch the appropriate personnel and/or equipment. The Dispatcher will keep accurate and legible records of the calls taken, in both written and electronic (computer) formats. The Dispatcher must be able to use maps (both printed and computer) to locate roadways, intersections and facilities as well as plot courses of travel. Familiarity of the Western New York region. In addition to using telephones, the Dispatcher uses 2-way radios, pagers, cellular phones, FAX machines and computer messages to communicate to internal and external customers, as well as the general public. Additionally, the Dispatcher functions as an administrative support personnel, assisting with a variety of office tasks, such as filing, message handling, mailings and data-entry.
Position Prerequisites:
• NYS EMT Certification – Basic or higher.
• CPR Certification.
• Two years experience in Emergency Services preferred, but not required.
• Previous Communications experience preferred, but not required.
