Greetings,
This email is primarily directed towards ESO EPCR Users, feel free to share. In July ESO activated a facility rule which should not have been activated which effected an unknown number of EPCR records across New York State. The rule involves the facility code and names which must match the state list. This change remapped many EPCRs facilities to show “Unlisted Facility” and changed the facility code to a generic code which does not allow the chart to cross into Hospital Hub for facility review.
Recently ESO sent correspondence to customers regarding the issue and the need for agency administrators to update facilities within their platform to avoid future problems. Below are two links; the first contains the directions on how to access the NYS Data Set from the NEMSIS site, the second is the link to the NEMSIS Site:
http://ubmdems.com/wp-content/uploads/2026/08/New-York-State-Facilities.png
https://nemsis.org/state-data-managers/state-map-v3/new-york/
When double checking your facility list, please be sure it is entered exactly the way it appears on the state list. All other agencies using other vendors, please update your facilities as well.
Please feel free to reach out to our office with any questions!
